MENTIVO / Support
Wakevia — Support
Tell us which app you use, your device and system version, and what happened. Add the app version and a screenshot if useful. Do not include sensitive information.
Email support
mentivonet@gmail.comWakevia requires iOS 26 or later and permission to schedule alarms. If an alarm does not sound, check that it is enabled, review alarm access and sound settings in iOS, and try a short test alarm. Apple AlarmKit includes a system Stop control, so completing a challenge cannot be guaranteed. QR and shake tasks need camera and motion access respectively. For help, include your iPhone model, iOS version, Wakevia version and the time of the affected alarm when emailing support. Do not send a QR code or other sensitive content.