Wakevia — Support
Tell us which app you use, your device and system version, and what happened. Add the app version and a screenshot if useful. Do not include sensitive information.
Email support
mentivonet@gmail.comWakevia requires iOS 26 or later and AlarmKit permission. In Settings → Alarm check, schedule the built-in test alarm for about two minutes ahead, lock your iPhone and check that you hear it. Check the enabled alarm, iPhone alarm volume, Silent mode or Action button settings, and alarm access. Use a backup alarm for time-critical events if the test fails. Apple provides a system Stop control, so finishing a challenge cannot be guaranteed. Squats and push-ups use on-device camera pose estimates; QR scanning and the made-bed photo also need camera access, while the shake challenge needs motion access. A made-bed photo is checked by you and is not saved or uploaded. For help, email your iPhone model, iOS and Wakevia versions, the alarm time and what happened. Do not send a QR code or sensitive photo.