Cartipop — Delete data

No Cartipop account

Cartipop does not create a separate user account or keep shopping lists on a Mentivo server, so there is no Cartipop account to delete.

Remove lists and products

Delete a product or list inside the app to remove it from the current device’s app storage. To remove all local Cartipop data, use Delete App in iOS settings. Offload App can preserve documents and data, so it is not the same as deletion.

Backups and support messages

Apple device or iCloud backups may contain previous app data; manage those backups through Apple. If you emailed Mentivo support, request deletion of that correspondence at mentivonet@gmail.com. We may need limited information to locate and verify your request.

Subscription records

Apple controls purchase records and billing. Removing Cartipop or its local data does not cancel an active subscription. Manage it in Apple subscriptions.

How a request is handled

Send the request from the address associated with your account or previous support conversation, where possible. We may ask for limited information to verify ownership. We will explain any necessary retention and respond within the deadlines required by applicable law. Records that must be kept for legal obligations, purchase verification or resolving disputes are limited to those purposes. Store transaction records and device backups are controlled separately by their providers.

Purchases & refunds

Deleting data or uninstalling an app does not cancel a store subscription. Manage any subscription separately in App Store or Google Play.