Queue — Delete data

Delete local app data

Queue does not create an account or keep camera data on a Mentivo server. Stop monitoring, then remove the app and its stored data to remove local preferences and imported audio. On iOS, choose Delete App, rather than Offload App; on Android, clear app storage or uninstall. Manage any device or cloud backup separately. Your original imported audio file remains in its original location. The local iOS Keychain record of the complimentary period may survive removal. Contact support to request help deleting it. Store subscription records are managed by Apple or Google; uninstalling does not cancel a subscription.

How a request is handled

Send the request from the address associated with your account or previous support conversation, where possible. We may ask for limited information to verify ownership. We will explain any necessary retention and respond within the deadlines required by applicable law. Records that must be kept for legal obligations, purchase verification or resolving disputes are limited to those purposes. Store transaction records and device backups are controlled separately by their providers.

Purchases & refunds

Deleting data or uninstalling an app does not cancel a store subscription. Manage any subscription separately in App Store or Google Play.