Oracle Ball AI — Privacy policy
About this app
This policy applies specifically to Oracle Ball AI, developed by VITALII VASYLENKO under the Mentivo name. Website and shared support processing is described in the Mentivo website policy.
Data we collect
Depending on the app and features you use, we may process app usage data, purchase or subscription status, premium entitlement status, device language, app settings, crash diagnostics, advertising identifiers where permitted, support messages, AI question text, selected Oracle style, selected question topic, saved answers/history, optional birth date, optional form of address or tone, zodiac sign, derived astro profile, Daily Oracle content, widget payload, and 3-day widget preview dates.
AI processing
For AI-powered features, question text may be sent from the app to our backend and then to an AI provider to generate an answer. When possible, we avoid sending unnecessary personal data to AI providers. For astrology-related personalization, the app may derive context such as zodiac sign, element, or selected tone before generating a response.
Voice input and permissions
If you use voice input, the app requests microphone and speech recognition permissions. Speech is converted to text before an Oracle answer is generated. We do not use microphone access for advertising, and we do not store raw microphone recordings on our servers.
Biometric lock
If you enable Face ID or device biometrics, authentication is handled by iOS on your device. Mentivo does not receive or store Face ID data or biometric templates.
Home Screen Widgets
Widget content may be stored locally or in shared app storage so the widget can display Daily Oracle content outside the app. The widget does not process purchases and does not call AI providers directly.
Daily Oracle and astro context
Daily Oracle may use derived context such as zodiac sign, selected style, language, moon phase, lunar context, and optional profile settings. Exact birth date should be avoided in AI requests when derived context is enough.
Analytics
Analytics events may include mode, language, question length, user type, answer type, app opens, purchases, ads, feature usage, and widget usage. Full question text should not be sent in analytics events.
Advertising
Free users may see ads from advertising partners such as Google AdMob. Advertising partners may process device identifiers, advertising identifiers, approximate location, ad interaction data, and tracking data where permitted by iOS settings, App Tracking Transparency consent, regional consent choices, and partner policies.
Purchases
In-app purchases and subscriptions are processed by Apple. We may receive transaction status and product identifiers needed to unlock Premium, credits, widget access, or restore purchases.
Data deletion
You can delete local history in the app and request backend/account deletion. See Delete Data for instructions.
Contact
For privacy questions or requests, contact mentivonet@gmail.com.
Service providers
The current backend uses Supabase for hosting, authentication and database functions and OpenAI for generating AI answers. Question text and the context needed for the response are sent to the backend and AI service. Apple handles enabled platform features and purchases; Google AdMob may process advertising data when ads are enabled. Do not submit sensitive information that is not needed for your question.
Why we process information
We process information to provide the website and requested support, maintain security, meet legal obligations and, where required, act on your consent. Where applicable law requires a legal basis, these purposes rely on performance of requested services, legitimate interests in operating and protecting our services, legal obligations or consent, as appropriate.
Service providers and transfers
Vercel provides website hosting and Google provides the support mailbox. Information may be processed in countries other than your own under these providers’ applicable data protection arrangements. App providers, AI services, advertising and purchases are described in the relevant app policy, not assumed to apply to all apps.
Retention and security
We retain support messages and necessary technical records for as long as needed to resolve the request, operate and protect the service, and meet applicable obligations. Retention depends on the purpose, legal requirements and provider controls. We limit access and use reasonable safeguards; no system can guarantee absolute security.
Your choices and rights
You can clear your browser’s stored preferences and contact us to request access, correction, deletion, restriction or portability of your information, object to processing or withdraw consent, where these rights apply. You may also complain to your local data protection authority. We may request proportionate information to verify a request.